Careers – Academic HealthPlans

Careers

Are you a forward-thinking, service-driven candidate who would be willing to support us in our goal to innovate student health?

Academic HealthPlans is a student health insurance consulting and administration firm located in the heart of the DFW Metroplex. Our employees are like family, and we love what we do. We are seeking out individuals who are looking to grow and develop within our company. If that sounds like you, you’ll feel right at home at AHP.

Why join AHP?

  • Small company atmosphere
  • Competitive benefits to include medical, dental, and vision coverage
  • 401(k) company match
  • Generous PTO benefits and paid Holidays
  • Core values of Integrity, Respect, Commitment, Excellence, and Care
  • Opportunities for professional development and growth

Group of young people waiting for interview indoors

 

Academic HealthPlans is an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you see a position that you would like to apply for, please keep the following in mind:

  • A resume is required, and a cover letter is highly recommended.
  • When you receive an application from AHP, complete the form in its entirety. For AHP to conduct a thorough review of your application and to be considered for the position, it is necessary to complete all sections of the application.
  • You can apply for more than one position.

Due to the high volume of resumes/applications that come through the system, AHP is unable to respond directly to all applicants with a status of their application.  If you no longer see a specific position listed on this page, it is confirmed that the position has either been closed or withdrawn.

Available Positions

Account Executive

Department: Sales

Type: Full Time

The function of the Account Executive is to work towards the continued growth and revenue of Academic HealthPlans through sales and retention of assigned clients. This individual will be expected to present the products and services favorably and in a professional way, as well as, approach potential customers with the aim of winning new business. It is top priority that this individual maintain good relationships with existing clients and gain repeat business wherever possible. This individual will be responsible for prospecting and helping to source leads and manage key accounts. They will also be a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of recommended solutions according to customer needs.

ESSENTIAL FUNCTIONS:
  • Contribute to day-to-day sales efforts to new and existing students/clients in designated Region.
  • Explore leads and prospects that are generated from a variety of resources.
  • Develop opportunities that arise from services provided, conferences, marketing campaigns and phone calls.
  • Execute cold calling to arrange meetings with potential customers to prospect new business, develop business, and to collect data for market research.
  • Document, update, and maintain leads, contacts, opportunities and account information in Salesforce (CRM) for tracking purposes.
  • Understand, train, and assist school administrators when needed by phone or e-mail.
  • Develop a trusted adviser relationship with key customer stakeholders and executive sponsors; build and maintain strong, long-lasting customer relationships.
  • Closely monitor assigned accounts in servicing and act as an escalation point for client service issues; conduct ongoing customer needs, analysis, and research of customer requirements through first party resources.
  • Conduct regular customer review (health check) calls or visits as per customer review procedure
  • Customize presentations to conduct onsite orientations.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Assist in forecasting and tracking key account metrics; complete and maintain accurate sales forecasts, data gathering and reports for management.
SKILLS and EXPERIENCE:
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Salesforce.com user level experience required; advance level experience preferred
  • Strong communication, organizational, and negotiation skills
  • Proven successful track record in a cold calling environment, building client relationships, and meeting sales goals
  • Must be willing to travel
EDUCATION and CERTIFICATIONS:
  • Bachelor’s Degree in business or marketing required
  • 2+ years of sales experience preferred
  • Experience in the insurance industry preferred
  • Must obtain health/ life insurance license to sell within 90 days of employment

LOCATIONSacramento, CA

Apply Here!

Business Analyst

Department: Corporate Project Management

Type: Full Time

We will rely on this individual to solicit and organize requirements, and document processes and systems key to the business. To be successful, this individual must have the ability to apply prior training and experience through all life-cycle phases such as analysis, design, development, testing, implementation, and documenting of systems and processes from a continuous quality improvement perspective. This position may also identify and analyze opportunities for efficiencies and quality improvements utilizing standard process control tools.

ESSENTIAL FUNCTIONS:
  • Collaborate with line management to evaluate existing systems and/or end-user needs to design, recommend, and assist in the implementation of complex system changes.
  • Collaborate with internal and external stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
  • Assist in the analysis of business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.
  • Initiate the analysis of, and ensure adequate evaluation of system and stakeholder impacts.
  • Develop project plans and monitors project scheduling and completion, and coordinate Information System efforts and customer needs to ensure expeditious response and resolution of system problems/issues.
  • Serve as the system and process expert for customer base and other Information System departments.
  • Translate high-level business requirements into functional specifications for the organization and manage changes to such specifications (with senior business analyst oversight through peer reviews).
  • Develop an informed knowledge of the business unit being supported, as well as an understanding of the organization’s systems and capabilities in order to participate in project activities and research requests on an ongoing basis.
  • Research, review, and analyze the effectiveness and efficiency of existing requirement gathering processes and develop strategies for enhancing or further leveraging these processes.
  • Contribute in fundamental and quantitative analysis related to market structure, customer analysis, price discovery, and product performance.
  • Participate in the research and development of new system application releases, and coordinate the identification of interfaces for externally developed packages.
  • Act as a liaison between business leaders, technology, and project team.
  • Familiar with a broad range of healthcare-related business and/or IT concepts, practices, and procedures.
  • Develop and utilize standard templates to accurately and concisely write requirements specifications.
  • Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to the developers/project team.
  • Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
  • Communicate changes, enhancements, and modifications of business requirements- verbally or written documentation – to project manager, sponsors, and other stakeholders so that the issues and solutions are understood.
  • Communicate and interact effectively and professionally with co-workers, management, customers, etc.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
  • Maintain complete confidentiality of company business.
  • Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
QUALIFICATIONS:
  • Bachelor’s degree from four-year College or university; or 3+ years related experience and/or training; or equivalent combination of education and experience.
  • Project Management Professional (PMP) Certification preferred.
  • Experience in the healthcare industry or student insurance is a plus.
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Outlook. Experience in Microsoft Access and Visio preferred.
  • Effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to set and achieve challenging goals, demonstrate persistence and overcome obstacles, measure self against standard of excellence, recognize and act on opportunities, take calculated risks to accomplish goals.
  • Exhibit good listening and comprehension, express ideas and thoughts in written/verbal form and keep others adequately informed.
  • Dependable and committed individual.
  • Develop alternative solutions to resolve issues in the early stages.
  • Ability to balance team and individual responsibilities, and exhibits objectivity and openness to others’ views.

Apply Here!

 

Executive Assistant (Marketing)

Department: Marketing

Type: Full Time

POSITION SUMMARY:
Under supervision, this position is responsible for performing administrative duties of a complex/confidential nature for the President/CEO and EVP/CIO including report development, schedule/meeting coordination, composing and typing up correspondence, maintenance of confidential documents, presentation development and screening phone calls/visitors that come to front reception area. This position will also be responsible for assisting with renewal account packets, maintaining promotional materials, coordinating and preparing for conferences, assisting in the development of new marketing materials, and maintenance of AHP social media.
 
ESSENTIAL FUNCTIONS:
1. Assist executive leadership with administrative tasks such as arranging meetings and appointments, managing calendars, providing reminders, and screening or routing phone calls.
2. Greet and direct clients and visitors with a professional, positive, and helpful demeanor that provides a high-level customer experience.
3. Maintain workplace security awareness, issue visitor badges as necessary and maintain daily visitor logs.
4. Organize travel arrangements, and complete expense reports.
5. Prepare reports, presentations and related materials for executive meetings.
6. Assist in stocking and distribution of office and front/back café supplies.
7. Attend meetings as requested to record minutes and update executives if unable to be present.
8. Organize client visits, dinners, and key meetings; catering, accommodations and meeting logistics.
9. Service any existing/potential clients by telephone or email as necessary.
10. Tidy and maintain reception area and connected meeting room.
11. Assist with completion, coordination, and production of Renewal Packets to ensure proper deadlines are met and packets are submitted on or before scheduled due dates.
12. Assist in tracking and procurement of competitor materials, brochures. Comparative research of rates, benefits for current and potential clients.
13. Assist in completion and production of RFP’s (Request for Proposals) to ensure proper deadlines are met when needed.
14. Create blogs and other content creation for B2B market for AHP social media platforms.
15. Oversee brand reputation online via various social media platforms.
16. Create SmartSheets for content scheduling designed for blogs and other social media posts.
17. Coordinate and complete adhoc projects to support business development.
18. Assist in coordination of company events.
19. Communicate and interact effectively and professionally with co-workers, management, customers, etc.
20. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
21. Maintain complete confidentiality of company business.
22. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
 
JOB REQUIREMENTS:
  • Bachelor’s degree preferred, and prior experience as a receptionist and/or executive assistant required.
  • Strong verbal and written communication skills to include creation of corporate communications and presentations. Must be able to listen carefully, ask relevant questions, organize and deliver the right information, speak clearly and confidently using appropriate language.
  • Knowledge of Microsoft Office to include, Word, Excel and Outlook. Strong PowerPoint presentation skills needed.
  • Able to develop good customer relations by listening to and understanding the customer needs and providing the right solutions, while also maintaining discretion and confidentiality with sensitive company information.
  • Excellent organizational and planning skills with ability to think proactively and effectively adjust approach to changing circumstances and new priorities.
  • Manage multiple projects with ease in a fast-paced environment.
  • Successfully interact with diverse individuals.
  • Experience working with Twitter, LinkedIn, Facebook, etc.
  • Basic InDesign and Premiere Pro experience helpful.
  • Salesforce experience preferred.
  • Involvement in creating corporate communications and presenting presentations.

Apply Here!  

Project Manager I

Department: Corporate Project Management

Type: Full Time

Academic HealthPlans is looking for a Full-time Project Manager I. We will rely on this individual to plan, direct, and coordinate staff and activities for an assigned area to ensure goals and objectives are accomplished. Responsible for large-scale, complex and/or long duration projects and project teams made up of internal and external resources as well as numerous concurrent smaller client projects to deliver business solutions and services.
 
Essential Functions:
  • Manage project scope and mitigate risk across all projects to identify and resolve critical issues.
  • Implement engagement review and quality assurance procedures in accordance with an established methodology to ensure successful project execution.
  • Develop full-scale project plans and associated plan communication documents.
  • Identify and resolve issues and conflicts within the project team.
  • Estimate resources, effort, and participants needed to achieve project goals.
  • Assist in the evaluation and re-design of project plans and objectives as necessary.
  • Meet financial objectives by forecasting requirements; preparing budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Collaborate with senior management; build and manage the program management function to administer and execute a portfolio of projects.
  • Review high-level deliverables across projects, and report to senior management on projects’ status.
  • Select, develop, manage, and evaluate direct reports; oversee the selection, development, management, and evaluation of indirect reports.
  • Skill to elicit cooperation from a wide variety of sources, including many departments within the business, clients, and third-party vendors.
  • Ability to perform health checks on projects and accounts to identify root problems and present recommendations for improvement.
  • Maintain complete confidentiality of company business.
  • Communicate and interact effectively and professionally with co-workers, management, customers, etc.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies, and other applicable corporate and departmental policies.
  • Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
 
Qualifications:
  • Bachelor’s degree from four-year college or university and 1-2 years related experience.
  • Project Management Professional (PMP) Certification required.
  • Experience in the healthcare industry or student insurance is a plus.
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio and Outlook.
  • Must have the ability to manage several short-term (3-6 month) projects with hard deadlines at any given time, react to project adjustments and alterations promptly and efficiently, and set priorities, develop a work schedule, monitor progress towards goals, and track details/ data/ information/activities.
  • Effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to set and achieve challenging goals, demonstrate persistence and overcome obstacles, measure self against standard of excellence, recognize and act on opportunities, take calculated risks to accomplish goals.
  • Exhibit good listening and comprehension, express ideas and thoughts in written/verbal form, and keep others adequately informed; client and executive level presentation skills.
  • Dependable and committed individual.
  • Develop alternate solutions to resolve issues in the early stages.
  • Ability to balance team and individual responsibilities, and exhibits objectivity and openness to others’ views.

Apply Here!

Client Experience Specialist (University of Arkansas)

Department: Client Services

Type: Full Time

This position is responsible for providing high level customer service to any walk-ins, incoming calls and emails from University of Arkansas (UARK) domestic and international students. This includes responsibility for responding, researching and replying to all incoming inquiries regarding enrollment, eligibility verification, ID cards, and waivers. This individual will act as a representative for Academic HealthPlans (AHP) and will be responsible to maintain a good working relationship with the students and university staff at the University of Arkansas Pat Walker Health Center.
 
ESSENTIAL FUNCTIONS:
  • Answer and return various incoming telephone calls, walk-ins, or emails to resolve student and client inquiries and issues in a timely manner.
  • Provide explanation regarding SHIP benefits, enrollment, ID cards, level 1 & 2 waiver information, and training for use of online waiver site to parents and students whether by email, fax, phone call or mail.
  • Effectively diffuse escalated student related issues by analyzing, utilizing resource material and partnering with others to resolve complex problems to include SHIP related billing and claims issues.
  • Assist UARK students in creating and managing their SHIP email account and AHP membership account.
  • Enroll students in SHIP based on UARK requirements, calculate fees, and collect payments.
  • Deliver SHIP presentations on campus during scheduled orientation events.
  • Respond to student e-mail inquiries through the AHP IssueTrak portal within 24-48 hour business period.
  • Assist students in obtaining their ID card via the Mobile Health app and/or provide a temporary ID card via the AHP portal.
  • Work with UARK insurance carriers regarding enrollments in their systems and process emergency adds.
  • Process and reconcile invoices, discrepancy reports, and payments received from UARK.
  • Ensure IC sports enrollment for athletes is submitted to AHP.
  • Make updates to student records as requested.
  • Identify process and service enhancements.
  • Maintain confidentiality of company business, in accordance with university and office policies and procedures.
  • Communicate and work effectively and professionally with co-workers, management, customers and clients.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, and Compliance Program Policies.
  • Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
 
JOB REQUIREMENTS:
  • Bachelor’s degree preferred or 3+ years customer service background in the healthcare industry; knowledge of medical insurance required.
  • Experience working in a higher education setting preferred.
  • Proven background with providing exemplary customer service and support.
  • Excellent interpersonal, written, and oral communication skills.
  • Proven PC proficiency to include Microsoft Word, Excel, PowerPoint, Outlook, Google Suite, and Adobe Acrobat.
  • Ability to work independently and collaboratively, as needed.
  • Excellent organizational and time management skills.
  • Must be detail oriented and can effectively prioritize.
  • Strong analytical and problem-solving skills.
  • Ability to multi-task in a fast-paced environment and take on responsibility.
  • Employee benefits include medical, dental, vision, 401(k), Paid Time Off, etc.

Apply Here!

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