Careers

Department: Sales

Type: Full Time

• Contribute to day-to-day sales efforts to new and existing students/clients in designated Region.
• Explore leads and prospects that are generated from a variety of resources.
• Develop opportunities that arise from services provided, conferences, marketing campaigns and phone calls.
• Execute cold calling to arrange meetings with potential customers to prospect new business, develop business, and to collect data for market research.
• Document, update, and maintain leads, contacts, opportunities and account information in Salesforce (CRM) for tracking purposes.
• Understand, train, and assist school administrators when needed by phone or e-mail.
• Develop a trusted adviser relationship with key customer stakeholders and executive sponsors; build and maintain strong, long-lasting customer relationships.
• Closely monitor assigned accounts in servicing and act as an escalation point for client service issues; conduct ongoing customer needs, analysis, and research of customer requirements through first party resources.
• Conduct regular customer review (health check) calls or visits as per customer review procedure
• Customize presentations to conduct onsite orientations.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Assist in forecasting and tracking key account metrics; complete and maintain accurate sales forecasts, data gathering and reports for management.

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Salesforce.com user level experience required; advance level experience preferred
• Strong communication, organizational, and negotiation skills
• Proven successful track record in a cold calling environment, building client relationships, and meeting sales goals
• Must be willing to travel

• Bachelor’s Degree in business or marketing required
• 2+ years of sales experience preferred
• Experience in the insurance industry preferred
• Must obtain health/ life insurance license to sell within 90 days of employment

LOCATION: Sacramento, CA

Department: Corporate Project Management

Type: Full Time

• Collaborate with line management to evaluate existing systems and/or end-user needs to design, recommend, and assist in the implementation of complex system changes.
• Collaborate with internal and external stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
• Assist in the analysis of business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.
• Initiate the analysis of, and ensure adequate evaluation of system and stakeholder impacts.
• Develop project plans and monitors project scheduling and completion, and coordinate Information System efforts and customer needs to ensure expeditious response and resolution of system problems/issues.
• Serve as the system and process expert for customer base and other Information System departments.
• Translate high-level business requirements into functional specifications for the organization and manage changes to such specifications (with senior business analyst oversight through peer reviews).
• Develop an informed knowledge of the business unit being supported, as well as an understanding of the organization’s systems and capabilities in order to participate in project activities and research requests on an ongoing basis.
• Research, review, and analyze the effectiveness and efficiency of existing requirement gathering processes and develop strategies for enhancing or further leveraging these processes.
• Contribute in fundamental and quantitative analysis related to market structure, customer analysis, price discovery, and product performance.
• Participate in the research and development of new system application releases, and coordinate the identification of interfaces for externally developed packages.
• Act as a liaison between business leaders, technology, and project team.
• Familiar with a broad range of healthcare-related business and/or IT concepts, practices, and procedures.
• Develop and utilize standard templates to accurately and concisely write requirements specifications.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to the developers/project team.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements- verbally or written documentation – to project manager, sponsors, and other stakeholders so that the issues and solutions are understood.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

• Bachelor’s degree from four-year College or university; or 3+ years related experience and/or training; or equivalent combination of education and experience.
• Project Management Professional (PMP) Certification preferred.
• Experience in the healthcare industry or student insurance is a plus.
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Outlook. Experience in Microsoft Access and Visio preferred.
• Effectively prioritize and execute tasks in a high-pressure environment.
• Ability to set and achieve challenging goals, demonstrate persistence and overcome obstacles, measure self against standard of excellence, recognize and act on opportunities, take calculated risks to accomplish goals.
• Exhibit good listening and comprehension, express ideas and thoughts in written/verbal form and keep others adequately informed.
• Dependable and committed individual.
• Develop alternative solutions to resolve issues in the early stages.
• Ability to balance team and individual responsibilities, and exhibits objectivity and openness to others’ views.

LOCATION: Sacramento, CA