Careers

Department: Sales

Type: Full Time

• Contribute to day-to-day sales efforts to new and existing students/clients in designated Region.
• Explore leads and prospects that are generated from a variety of resources.
• Develop opportunities that arise from services provided, conferences, marketing campaigns and phone calls.
• Execute cold calling to arrange meetings with potential customers to prospect new business, develop business, and to collect data for market research.
• Document, update, and maintain leads, contacts, opportunities and account information in Salesforce (CRM) for tracking purposes.
• Understand, train, and assist school administrators when needed by phone or e-mail.
• Develop a trusted adviser relationship with key customer stakeholders and executive sponsors; build and maintain strong, long-lasting customer relationships.
• Closely monitor assigned accounts in servicing and act as an escalation point for client service issues; conduct ongoing customer needs, analysis, and research of customer requirements through first party resources.
• Conduct regular customer review (health check) calls or visits as per customer review procedure
• Customize presentations to conduct onsite orientations.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Assist in forecasting and tracking key account metrics; complete and maintain accurate sales forecasts, data gathering and reports for management.

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Salesforce.com user level experience required; advance level experience preferred
• Strong communication, organizational, and negotiation skills
• Proven successful track record in a cold calling environment, building client relationships, and meeting sales goals
• Must be willing to travel

• Bachelor’s Degree in business or marketing required
• 2+ years of sales experience preferred
• Experience in the insurance industry preferred
• Must obtain health/ life insurance license to sell within 90 days of employment

LOCATION: Sacramento, CA

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Department: Corporate Project Management

Type: Full Time

• Collaborate with line management to evaluate existing systems and/or end-user needs to design, recommend, and assist in the implementation of complex system changes.
• Collaborate with internal and external stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
• Assist in the analysis of business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.
• Initiate the analysis of, and ensure adequate evaluation of system and stakeholder impacts.
• Develop project plans and monitors project scheduling and completion, and coordinate Information System efforts and customer needs to ensure expeditious response and resolution of system problems/issues.
• Serve as the system and process expert for customer base and other Information System departments.
• Translate high-level business requirements into functional specifications for the organization and manage changes to such specifications (with senior business analyst oversight through peer reviews).
• Develop an informed knowledge of the business unit being supported, as well as an understanding of the organization’s systems and capabilities in order to participate in project activities and research requests on an ongoing basis.
• Research, review, and analyze the effectiveness and efficiency of existing requirement gathering processes and develop strategies for enhancing or further leveraging these processes.
• Contribute in fundamental and quantitative analysis related to market structure, customer analysis, price discovery, and product performance.
• Participate in the research and development of new system application releases, and coordinate the identification of interfaces for externally developed packages.
• Act as a liaison between business leaders, technology, and project team.
• Familiar with a broad range of healthcare-related business and/or IT concepts, practices, and procedures.
• Develop and utilize standard templates to accurately and concisely write requirements specifications.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to the developers/project team.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements- verbally or written documentation – to project manager, sponsors, and other stakeholders so that the issues and solutions are understood.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

• Bachelor’s degree from four-year College or university; or 3+ years related experience and/or training; or equivalent combination of education and experience.
• Project Management Professional (PMP) Certification preferred.
• Experience in the healthcare industry or student insurance is a plus.
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Outlook. Experience in Microsoft Access and Visio preferred.
• Effectively prioritize and execute tasks in a high-pressure environment.
• Ability to set and achieve challenging goals, demonstrate persistence and overcome obstacles, measure self against standard of excellence, recognize and act on opportunities, take calculated risks to accomplish goals.
• Exhibit good listening and comprehension, express ideas and thoughts in written/verbal form and keep others adequately informed.
• Dependable and committed individual.
• Develop alternative solutions to resolve issues in the early stages.
• Ability to balance team and individual responsibilities, and exhibits objectivity and openness to others’ views.

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Department: Marketing

Type: Full Time

• Bachelor’s degree preferred, and prior experience as a receptionist and/or executive assistant required.
• Strong verbal and written communication skills to include creation of corporate communications and presentations. Must be able to listen carefully, ask relevant questions, organize and deliver the right information, speak clearly and confidently using appropriate language.
• Knowledge of Microsoft Office to include, Word, Excel and Outlook. Strong PowerPoint presentation skills needed.
• Able to develop good customer relations by listening to and understanding the customer needs and providing the right solutions, while also maintaining discretion and confidentiality with sensitive company information.
• Excellent organizational and planning skills with ability to think proactively and effectively adjust approach to changing circumstances and new priorities.
• Manage multiple projects with ease in a fast-paced environment.
• Successfully interact with diverse individuals.
• Experience working with Twitter, LinkedIn, Facebook, etc.
• Basic InDesign and Premiere Pro experience helpful.
• Salesforce experience preferred.
• Involvement in creating corporate communications and presenting presentations.

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Department: Corporate Project Management

Type: Full Time

• Manage project scope and mitigate risk across all projects to identify and resolve critical issues.
• Implement engagement review and quality assurance procedures in accordance with an established methodology to ensure successful project execution.
• Develop full-scale project plans and associated plan communication documents.
• Identify and resolve issues and conflicts within the project team.
• Estimate resources, effort, and participants needed to achieve project goals.
• Assist in the evaluation and re-design of project plans and objectives as necessary.
• Meet financial objectives by forecasting requirements; preparing budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
• Collaborate with senior management; build and manage the program management function to administer and execute a portfolio of projects.
• Review high-level deliverables across projects, and report to senior management on projects’ status.
• Select, develop, manage, and evaluate direct reports; oversee the selection, development, management, and evaluation of indirect reports.
• Skill to elicit cooperation from a wide variety of sources, including many departments within the business, clients, and third-party vendors.
• Ability to perform health checks on projects and accounts to identify root problems and present recommendations for improvement.
• Maintain complete confidentiality of company business.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies, and other applicable corporate and departmental policies.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

• Bachelor’s degree from four-year college or university and 1-2 years related experience.
• Project Management Professional (PMP) Certification required.
• Experience in the healthcare industry or student insurance is a plus.
• Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio and Outlook.
• Must have the ability to manage several short-term (3-6 month) projects with hard deadlines at any given time, react to project adjustments and alterations promptly and efficiently, and set priorities, develop a work schedule, monitor progress towards goals, and track details/ data/ information/activities.
• Effectively prioritize and execute tasks in a high-pressure environment.
• Ability to set and achieve challenging goals, demonstrate persistence and overcome obstacles, measure self against standard of excellence, recognize and act on opportunities, take calculated risks to accomplish goals.
• Exhibit good listening and comprehension, express ideas and thoughts in written/verbal form, and keep others adequately informed; client and executive level presentation skills.
• Dependable and committed individual.
• Develop alternate solutions to resolve issues in the early stages.
• Ability to balance team and individual responsibilities, and exhibits objectivity and openness to others’ views.

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Department: Client Services

Type: Full Time

• Answer and return various incoming telephone calls, walk-ins, or emails to resolve student and client inquiries and issues in a timely manner.
• Provide explanation regarding SHIP benefits, enrollment, ID cards, level 1 & 2 waiver information, and training for use of online waiver site to parents and students whether by email, fax, phone call or mail.
• Effectively diffuse escalated student related issues by analyzing, utilizing resource material and partnering with others to resolve complex problems to include SHIP related billing and claims issues.
• Assist UARK students in creating and managing their SHIP email account and AHP membership account.
• Enroll students in SHIP based on UARK requirements, calculate fees, and collect payments.
• Deliver SHIP presentations on campus during scheduled orientation events.
• Respond to student e-mail inquiries through the AHP IssueTrak portal within 24-48 hour business period.
• Assist students in obtaining their ID card via the Mobile Health app and/or provide a temporary ID card via the AHP portal.
• Work with UARK insurance carriers regarding enrollments in their systems and process emergency adds.
• Process and reconcile invoices, discrepancy reports, and payments received from UARK.
• Ensure IC sports enrollment for athletes is submitted to AHP.
• Make updates to student records as requested.
• Identify process and service enhancements.
• Maintain confidentiality of company business, in accordance with university and office policies and procedures.
• Communicate and work effectively and professionally with co-workers, management, customers and clients.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, and Compliance Program Policies.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

• Bachelor’s degree preferred or 3+ years customer service background in the healthcare industry; knowledge of medical insurance required.
• Experience working in a higher education setting preferred.
• Proven background with providing exemplary customer service and support.
• Excellent interpersonal, written, and oral communication skills.
• Proven PC proficiency to include Microsoft Word, Excel, PowerPoint, Outlook, Google Suite, and Adobe Acrobat.
• Ability to work independently and collaboratively, as needed.
• Excellent organizational and time management skills.
• Must be detail oriented and can effectively prioritize.
• Strong analytical and problem-solving skills.
• Ability to multi-task in a fast-paced environment and take on responsibility.
• Employee benefits include medical, dental, vision, 401(k), Paid Time Off, etc.

Apply Here!