May 2018 – Academic HealthPlans
 

5 Ways Omni-channel is Transforming Customer Service

Risk Management, Student Affairs, Student Health

Customer Experience (CX).

When you hear certain brand names, do you think about your last customer experience? Have you ever wondered why getting questions answered or problems solved from some companies is like a nauseating merry-go-round? Some companies  seem to offer a more seamless CX; regardless of whether you prefer mobile app, IM, web chat, website, email or phone.

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