A Message from Terry Lyons on COVID-19

International Students, Student Health

The coronavirus (COVID‐19) outbreak is a rapidly evolving situation. As you work hard to keep your students safe and protected from the outbreak, we want you to know that we are working hard to be there for you.

Already, we’ve seen the impact of the pandemic on colleges and universities including school closures with online instruction requirements and cancellation of study abroad programs. We, as well as many of you, have received an influx of questions from students and parents regarding coverage for testing and treatment of COVID‐19.

The AHP team is prepared and fully staffed to partner with you and our health insurance partners to provide quick and accurate responses to these inquiries. We will continue to be available through normal communication channels to CARE for you and your students. The health and safety of our employees, students, and clients is our priority.

To ensure our employees are in the best position to navigate issues arising from COVID-19, AHP has created a Care Task Force Team, comprised of company leaders across all departments. This team touches base daily to discuss the latest developments as well as any changes that need to be made to current work practices so we can continue to deliver exceptional service to our clients.

A few of the steps our Care Task Force Team is taking:

  • Carrier specific COVID-19 updates on each college and university website.
  • Internal training on how to answer questions around the testing and treatment of COVID-19.
  • Access to telemedicine programs so students can receive 24/7 remote medical care.
  • Development of a contingency plan for AHP employees to work remotely in order to continue service and protect the health of our employees.

Additionally, we are providing access to an AHP Care Hotline through our Student Assistance Program to support students through this stressful time. Through this line, students will be able to reach licensed behavioral health professionals for unlimited assessment, counseling, and individual crisis intervention. To receive assistance through this program, students can call (855) 850-4301.

Remember, our team is just a call away.  Please let us know if we can support in any way.

Terry Lyons - Academic HealthPlans CEO

Terry Lyons
President / CEO